Your life. Your plan.
Your rights when you buy things
Use the prompts that are helpful to you. You can write, draw, or ask someone to record your own words.
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What I bought
Goods, a service or digital content? Record the description, seller, order number and whether the seller was a business.
Dates, price and payment
When did I order, receive or use it? How much did it cost and how did I pay? Keep payment details private.
What was promised
Keep the advert, description, agreed work, cancellation terms and relevant messages.
What went wrong
Record the fault, poor service, unexpected charge or reason for cancellation. Add dates and photographs if useful.
What I want to happen
Refund, repair, replacement, repeat work, a price reduction or another practical outcome.
Help I need to take part
Communication, access adjustments, a trusted supporter and my preferred way to receive a reply.
Contact and deadlines
Who did I contact, when and what did they say? Record each cancellation, bank, complaint or legal deadline separately.
Next step
Record the response, any unresolved question, advice received and who will do what next.