Your life. Your plan.
Taking your complaint to an ombudsman
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The organisation and problem
Name the organisation, service and main unresolved issue. Record its complaint reference.
My complaint timeline
When did the problem happen? When did I realise something was wrong? When did I complain?
The local process so far
Record each stage and response. Is there a final response or deadlock letter? Keep a copy with its date.
The correct ombudsman or other route
Which scheme covers the organisation and issue? Is another review or appeal needed first? Who confirmed this?
My deadlines
Record the referral deadline, any evidence deadline and separate appeal or court deadlines. Record agreed extensions, not assumed ones.
What remains unresolved
For each main point, record the organisation’s answer, what is missing or wrong, and the relevant evidence.
The impact and outcome I want
Explain the effect on daily life, health, money or support. What could put matters right?
Support and safe contact
Record communication adjustments, chosen helper, permission or authority needed, and a safe reply method.
Submission and next steps
Record when and how I submitted, confirmation, named contact, next update and any decision needing advice before acceptance.