Your life. Your plan.
Keeping safe from scams
Use the prompts that are helpful to you. You can write, draw, or ask someone to record your own words.
You can type your answers below. You can leave any box blank.
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Download your answers to keep a copy. Closing or reloading this page removes the answers from the page.
Choose who you share your completed copy with. On a shared device, clear your answers when you finish.
Your printout may use more than one page. Choose Larger text for bigger writing.
What happened and when
Record the message, call, visit or transaction in your own words. You can ask for help without having every detail.
Immediate help needed
Is anyone in danger? Have money or bank details been involved? Record when you contacted the bank or police.
What was shared or paid
Record the type of information and relevant payments. Do not write passwords, PINs or security codes here.
Useful records
Keep messages, receipts, account or website names and dates safely. Do not open unsafe links to gather more evidence.
Contacts and references
Bank fraud team, police or Report Fraud reference, platform report and any agreed follow-up.
My access and support needs
Communication support, a safe contact method, who I want involved and the help I choose.
Next steps and money-back request
What has the bank said? Who will do each action? Record complaint or review deadlines and any further suspicious contact.