Your life. Your plan.
My agency support agreement
Use this to compare agencies and prepare an agreement. Keep private information safe.
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The service and responsibilities
Is this managed care or an introduction? Who employs, pays, trains, supervises and insures workers?
My life and support
What help do I want? What will I do myself? How do I communicate and show my choices?
Suitable workers
What skills and training are needed? Who will I meet? How will introductions and familiar staffing work?
Visits and backup
Record times, visit length, essential tasks, lateness arrangements, replacement workers and out-of-hours contacts.
Funding and costs
Who holds the contract and pays? List ordinary charges, extras, minimum bookings and trial costs.
Terms and changes
Check cancellation, absence, notice and price-change terms. Who can explain anything unclear?
My home and privacy
Agree keys, entry, rooms, belongings, devices, records and any necessary safety arrangements.
Review and speaking up
Record the review date, concerns, complaint contacts, chosen support or advocate and safe handover arrangements.